Report a product quality concern.
Tell Avallon about a medicine's condition, packaging, labelling or quality, and keep the original packaging where possible.
Before you call
Keep the medicine and original packaging.
If safe to do so, retain the product and packaging. Note the medicine name, batch number, expiry date, where it was obtained and what you observed.
Contact our office so your concern can be directed to the quality team.
Call +61 2 8073 4468 ↗Examples of product quality concerns
Damaged packagingMissing or incorrect unitsUnusual appearanceUnclear labellingBroken sealsSuspected contaminationStorage or temperature concernsSuspected counterfeit product
Tell us if anyone was affected
If anyone became unwell, was injured or needed medical care in connection with the product concern, mention this during your call so the information can also be reviewed through the appropriate medicine-safety process.